Under general supervision, provides a variety of clerical support services for TGA, such as providing specialized, technical or program-specific information.  Provides outstanding front-facing customer service to all patrons/employees entering the TGA/Licensing area.  Assists Licensing Investigators with licensing needs for vendors, employees, and potential employees of the gaming properties.

This list is intended only to illustrate the various types of work that may be performed.  The omission of specific statements does not exclude them from the position if the work is similar, related or is a logical assignment to the position.

1. Supports the Muckleshoot Tribal Gaming Agency by providing agency/commission specific information regarding established polices/procedures to internal and external customers via telephone, in-person, or in writing.
2. Assists the vendor licensing investigator with vendor applications, vendor data, and various other aspects of the vendor licensing process.
3. Provides outstanding in-person, telephonic, and electronic customer service at all times.
4. Perform moderate numerical calculations involving cashiering, in addition to accounts payable and accounts receivable data entry. 
5. Refers various internal/external customer concerns regarding the licensing process to the appropriate department and/or individual.
6. Composes Agency signage and notifications for physical and electronic distribution and posting.
7. Inventories, and distributes supplies and/or equipment.  
8. Basic receptionist duties to include answering a multi-line phone system, transferring calls to the appropriate party, taking messages and leaving voicemails when necessary.
9. Performs light routine maintenance on various office and Agency equipment such as the photocopier, coffee machine and soda fountain.
10. Assists outside agencies when appropriately requested to provide background information regarding current or previous vendor applicant background investigations.
11. Records, ships, and tracks incoming and outgoing parcels for shipment/delivery. Sorts and distributes both internal and external mail to the appropriate individuals.
12. Because of the Tribe's commitment to community service and the well-being of its members, each employee may be expected to perform a wide range of office and field duties from time to time. Such duties may or may not be related to their regular responsibilities.

Required: High School diploma or GED.  Three (3) years of experience in an office/administative environment, to inlcude one (1) year of accounting and cash handling experience. One (1) year of Casino experience.

Preferred: Experience with NAV data entry software.

Special Requirements: Incumbents must be able to pass a background investigation; meet the criteria for a gaming license and pass a pre-employment drug test. 

Skilled in:

• Basic accounting and mathematics
• Computer software applications relative to the position assignment
• Operation of standard office equipment, including personal computer, scanner/copier, fax machine, and a multi-line telephone.
• Conflict resolution techniques
• Interpersonal and Human Relations skills

Knowledge of:

• General office principles and practices

Ability to:

• Following oral and written instructions
• Handle sensitive and potentially volatile situations
• Effectively communicate orally and in writing
• Work independently
• Learn and apply Agency ITRAK values
• Learn Commission/Agency policies and procedures
• Analyze data and problem solve
• Prioritize workload and adapt to changes in workload demands
• Maintain confidentiality
• Follow through on assignments
• Conduct research on a specific work assignment
• Provide outstanding customer service, both in person and via telephone.

The working conditions described here are representative of those that must be met by an employee to successfully perform the essential duties of this job/class. While performing the duties of this job, the employee is frequently required to sit and talk or hear. Must occasionally walk through a smoke-filled environment while performing job duties. The employee is occasionally required to walk; use hands to operate, finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. The noise level in the work environment is usually moderately quiet.