Under the supervision of the Financial Aid Manager, this position will assist with the Muckleshoot Tribal Private School Assistance Program, Graduation Travel payments, and Scholarship Program.

1. Manages and supervises assigned operations to achieve program goals. High ability to solve problems.
2. Assist with educating people about the Private School Assistance Program.
3. Responds quickly and in a positive way, to public inquiries about the Private School Assistance Program through face-to-face meetings with students, answering telephone calls immediately, and communicating through written correspondence via email and/or written letters.
4. Provides high level of customer service to students, staff, community, and vendors.
5. Provide high level of technical skills; proficient in Microsoft Office Suite Programs.
6. Provides program policy direction on the Private School Assistance program and Graduation Travel.
7. Prepares a variety of studies, reports, and related information for decision-making purposes.
8. Provides quarterly reports to the Financial Aid Manager.
9. Processes weekly fees, travel expenses and incentive payments. Submits to Financial Aid Manager for approval.
10. Creates and maintains student files through multiple systems and data bases.
11. Communicates with students on their Assistance status. Provides support to students.
12. Provide high level of student services: meet with students, talk on the phone with students, create new student support meetings/clubs/tutoring, and email.
13. Participates and coordinate event planning.
14. Works with Financial Aid Manager to manage communications with applicants, funded students, and institutions. Strong desire to work with post-secondary institutions.
15. Because of the Tribe’s commitment to community service and the well-being of its members, each employee may be expected to perform a wide range of office and field duties from time to time. Such duties may or may not be related to their regular responsibilities.

Associate’s degree in finance, business, education, or a related field. Four (4) years’ experience working in a business, finance, education, or related field, may be considered in lieu of education requirement.

Skilled in: Customer service; talking with people; high problem solving skills; willingness to work as a team; managing change effectively; managing employees; maintaining mature attitude; maintaining self-control; motivating, developing, and effectively interacting with a diverse group of people; communicating effectively verbally and in writing; using logic and reasoning; problem-solving; making presentations before groups; planning and managing projects; preparing and maintaining accurate records; using standard office equipment and personal computer, including pertinent software applications.

Knowledge of: Supervisor principles and techniques; accounting/budgeting principles and techniques; conflict resolution and problem solving techniques; scholarship/financial aid processes; marketing techniques and principles; mathematics; the English language including composition and grammar; human behavior and performance; Native American culture and history.

Ability to: Maintain confidentiality; maintain a positive attitude and work ethic; be a positive role model for students; effectively communicate information and ideas, both written and verbal; comprehend information, both written and verbal; form culturally competent, non-judgmental, supportive and empowering relationships with culturally diverse individuals; gather and interpret data, reach logical conclusions, and present findings and recommendations; use independent judgment; work independently; work cooperatively as a member of a team and in a professional manner; organize activities and coordinate groups of people.

The working conditions described herein are representative of those that must be met by an employee to successfully perform the essential duties of this class. The employee is continuously required to sit, talk, hear and use hands to finger, handle, or feel objects, tools or controls. The employee is frequently required to drive a motor vehicle. The employee is occasionally required to stand, walk, climb, bend at the waist, kneel, grasp objects with the fingers, and reach with hands and arms. The employee must occasionally push/pull up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. While performing the duties of this job, the employee may occasionally work outside and be exposed to excessive noise. The noise level in the work environment is usually moderately quiet