This position has daily oversight of the Medical Clinic operations.  This position will coordinate services with the Medical Director and supervise all Medical Assistants, CHR’s, and Referral Coordinator (RC).  The Floor Manager will ensure quality and consistency of patient care deliverables and medical protocols.  This position will have additional responsibility for assisting with clinical quality assurance (QA) to include monthly audits of Medical Supply Expirations and Automated External Defibrillator (AED) Maintenance Audit.  This position adheres to all policies of the Accreditation Association for Ambulatory Healthcare (AAAHC) guidelines.

This list is intended only to illustrate the various types of work that may be performed.  The omission of specific statements does not exclude them from the position if the work is similar, related or is a logical assignment to the position.

1. Supervises Medical Assistants, CHR’s and RC in the Medical Clinic ensuring that the clinic is appropriately staffed for patient activity with qualified personnel.
2. Completes performance evaluations and all mandatory compliance requirements for the Medical Assistants, CHRs and RC on a timely basis.
3. Functions as a liaison between the medical providers and the patients by: mediating Emergency Care Plans with specialists, families and providers, assisting patients during Codes to ensure families are notified and addressing concerns of patients and communicating the information received to Director of Patient Care.
4. Organizes and facilitates the daily operations of the Medical Clinic and provides feedback to Medical Director as requested.
5. Coordinates patient needs with the Medical Social Worker and Medical Director in order to assure all hospitalization discharge orders, durable medical equipment and financial case management is in place as requested by Providers.
6. Oversees and demonstrates good stewardship of departmental resources in alignment with departmental budgets.
7. Oversees and ensures departmental compliance with AAAHC and other standards such as Department of Health.
8. Monitors departmental quality assurance protocols, oversees data collection and provides regular summaries as requested.
9. Ensures consistency of service by communicating with the Medical Records Supervisor and front desk personnel.
10. Works proactively with all managers and directors to effectively promote community health education programs.
11. Ensures data reports are managed monthly. Reports include but are not limited to:  Immunizations, Well Child, Mammograms, End of the Month Reports and any additional data reports as requested.
12. Manages and communicates results of the Patient Services Audit to ensure all labs, images and referrals have been completed.
13. Acts as First Responder to Health and Wellness Center Codes, i.e. Code Blue, Code Yellow, Black and Code Red, utilizing CPR skills and as the patient liaison in the absence of the Director of Patient Care. Reports all EMT dispatches, incident reports and Codes appropriately.
14. Oversees Medical Supply and equipment inventory and maintenance.
15. Participates in the planning and execution of community events as requested.
16. Coordinates staffing, special assignments, projects and provider coverage with daily oversight. Ensures compliance and equipment controls, routine monitoring, documentation and staff adherence to policy/procedures.
17. Because of the Tribe’s commitment to community service and the well being of its members, each employee may be expected to perform a wide range of office and field duties from time to time. Such duties may or may not be related to their regular responsibilities.

Required:  Bachelor’s Degree in Healthcare Administration or related field (minimum of 8 years relevant experience may be considered in lieu of a degree), five (5) years’ experience in healthcare operations or related field, two (2) years of lead/supervisory/management experience in a health care setting, and three (3) years of experience with and understanding of electronic health records and VA-RPMS application systems.

Skilled in: Organization; Problem-solving; Attention to detail; Developing and implementing clinical protocols to insure best practices; Verbal and written communication and interpersonal skills; Active listening; Fact finding, researching problems, developing a plan and evaluating effectiveness of plan; Conflict management.  

Knowledge of: Code of ethics and privacy principles; Understanding and application of HIPAA laws and regulations; Healthcare operations and best practices; Principles of information management and the ability to effectively analyze data and situations and take effective action.

Ability to: Evaluate staff and provide training of policy and procedures as deemed necessary; Compose articles and written reports of varying content in a manner that is articulate, complete and useful to the target audience; Successfully manage multiple tasks at once; Delegate and prioritize assignments effectively; Provide feedback to staff in a constructive manner; Work with all disciplines of health and wellness team to arrive at a common goal; Support a team concept and interact effectively as part of a team; Work with various ethnicities in a positive manner; Promote an environment of honor and respect regarding cultural differences; Work with others to elicit cooperation and team efforts. 

While performing the duties of this job, the employee is frequently required to walk, see and talk or hear. The employee is occasionally required to sit; use hands to operate, finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. The noise level in the work environment is usually moderately quiet.  The employee is rarely exposed to toxic or caustic chemicals.